FAQs

How do I schedule a ride?

Go to our Contact form here, and make your request.

How far in advance should I schedule?

The process for setting up a ride is to submit a request at least 24 hours in advance. For in-town appointments, we arrive 40 minutes before the appointment. For out-of-town appointments, arrival times are based on the location of the appointment.

How will I get picked up from my appointment?

We drop you off at the appointment, and the doctor’s office calls us when it’s time for pick-up. Our wait times are typically 10-15 minutes. We keep up with the people we set up rides for.

What types of vehicles do you have?

We currently have two Toyota Corollas, five Dodge Grand Caravans, one Chrysler Voyager, two Ford Transit vans, and three E350 buses.

If I’m in a wheelchair can you drive me?

Yes, our vans have platform lifts to get you in and out of the van.

Do you have professional drivers?

Our drivers have been driving for over 5 years and are CPR certified. They undergo random drug testing, physical exams, and are EMS state-certified.

Who is eligible for rides?

Anyone is eligible.

Where can I get a ride to?

We provide rides to doctor’s appointments, airports, social events, and many other places you need to be. We provide transportation in Richland, Ashland, Crawford, Knox, Cuyahoga, and Delaware counties.

How much does it cost?

We accept Ohio Medicaid and provide transportation for dialysis and social events.

How often do you offer rides?

We offer rides Monday – Saturday between 5am and 5pm, and Sunday between 8am and 8pm.

How do I know when my ride is coming?

We call you, or the facility you’re going to (or coming from) when we’re on our way to pick you up. If you don’t have a phone, we can connect the nursing home, doctor, or facility you’re waiting, by phone.

How do I get a hold of someone at MBIE?

Our office hours are from 8 AM to 5 PM, Monday through Friday. We can be reached at either transportation@mbie.org, (419) 562-2200, or (419) 522-6712 during our office hours.

What if I need to get a hold of someone over the weekends?

The best number to reach someone over the weekends is (419) 545-4021.